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What are “cookies”?
To enhance your experience of our websites, many of our web pages use "cookies." Cookies are text files we place in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information unless you choose to provide this information to us by, for example, registering at one of our websites. However, once you choose to furnish the website with personally identifiable information, this information may be linked to the data stored in the cookie.

We use cookies to understand website usage and to improve the content and offerings on our websites. For example, we may use cookies to personalise your experience at our web pages (e.g. to recognise you by name when you return to our website), save your password in password-protected areas and enable you to use shopping carts on our websites. We also may use cookies to offer you products, programs, or services.

The Blu-rayTM or DVD I’m looking for has just been released in America. Why can’t I get it here?
There are different rights in different territories therefore availability may range by country. We endeavour to release product as quickly as possible, and in line with America however this option is not always possible.

I want to know when this movie is out at the theatres.

Roadshow Films releases all Warner Bros. films theatrically. Please contact them on 02 9552 8600.

There is a fault with my Blu-ray or DVD, or what is communicated on the packaging does not match what is on the disc.

Please send your copy and cover letter, including your name and contact details and details of the issue to:

Warner Bros. Entertainment Australia
Faults
PO Box 615
Neutral Bay NSW 2089

We will test the disc and replace if appropriate.

Alternatively, you can return the product to the point of purchase to receive a full refund.

It is also an idea to make sure that your player has had a recent firmware update. Some titles have content which require the latest firmware to play. Please ensure you have updated your player to the latest firmware before sending.

Please note that Warner Bros. Entertainment Australia cannot refund your money – only the outlet that sold you the product can offer this service.

I bought a DVD on Amazon or eBay but I can’t play it in my player?

The world is divided into different regions. Australia is coded Region 4, meaning that only DVDs with the same region code can be played in most Australian DVD players. Amazon specifically does not sell Region 4 DVDs, therefore if you choose to purchase from this site you run the risk of receiving an incorrectly coded DVD that may not play. If you chose to buy from an online seller you do so at your own risk and assume all responsibility if the product is faulty or fraudulent.

An online seller says that their copy is dual coded and can be played in Australia.
DVDs are never dual coded. Australia is Region 4 only.

An online seller says that their copy is genuine but I can’t see it available to buy in Australia. How do I know if it’s real or not?
We recommend doing a product search on this website. We always recommend purchasing product through an approved local supplier. If you choose to buy off an online seller you do so at your own risk and assume all responsibility if the product is faulty or fraudulent.

I can’t find a film or TV series I’m looking for listed as available on your website. Is it still available, or is there anywhere else I can buy it?
All titles that are available to purchase from Warner Bros. Entertainment Australia may not always be available to purchase on warnerbros.com.au. If you wish to purchase elsewhere we suggest www.ezydvd.com.au as a recommended local online supplier or JB Hi-Fi. Also, Big W will order a product in if it is ranged but out of stock. We always recommend purchasing product through an approved local supplier.

I want to get the rights to show a film at a public event.

Please contact Roadshow Films on 02 9552 8600 for screening rights. If the film is from MGM, or was released prior to the year 1976, please contact Chapel Distribution on 03 9328 5000.

Why have you only released the first season/s of my favourite TV show? When are the rest being released?
There are two contributing factors. Firstly, there are different rights in different territories, so the availability may range by country. We endeavour to release product as quickly as possible and in line with America however this option is not always possible. Secondly, Australia must wait until a TV show has been broadcast before releasing on Blu-ray or DVD. On rare occasions, we have been granted permission to release seasons early (“Supernatural”, “Smallville”, “One Tree Hill” and “The Gilmore Girls”). We recommend signing up to our newsletter to receive updates about all of the titles being released.

I want to know where I can get merchandise of my favourite film or TV series.
For merchandise enquiries, please contact Warner Bros. Consumer Products on 03 9657 0333. For movie posters, please contact Roadshow Films on 02 9552 8600.

What is Blu-ray?
Blu-ray or Blu-ray Disc is the name of the disc that allows High Definition playback of your favourite movies, television shows and music videos.

Blu-ray is named after the blue laser used to read the disc.

A Blu-ray disc is more durable and scratch resistant due to breakthrough hard-coating technologies, the picture is sharper, and colours are more vivid with six times the picture resolution of traditional DVDs.

Blu-ray discs offer up to 7.1 channels of surround sound. This is equal to or better than most cinemas. They can also hold more content, up to 25GB on a single layer disc.

Can I still play my DVDs on my Blu-ray player?
Yes, all of your favourite DVDs can be played on a Blu-ray player, and the picture quality will improve.
However you cannot play Blu-ray discs on a DVD player. They require a Blu-ray player to be played.

What do I need to set up Blu-ray in my home?
Any television can be used to watch Blu-ray, however if you wish to experience the complete benefits of Blu-ray, a HD-Ready television is best. You will also need a HDMI cable to connect your HD-Ready TV to your Blu-ray player.

You do not need an internet connection to play Blu-ray, however it can optimise some playback features, including special content like BD Live which can be unlocked through the internet.

I have a video store business and would like set up an account to trade.
Please email accounts_au@warnerbros.com for a Commercial Credit Application.

I would like to apply for a job at Warner Bros. Entertainment Australia.
Please send your resume and a cover letter to:

Warner Bros. Entertainment Australia
HR Dept
PO Box 615
Neutral Bay NSW 2089